Adobe Reader X: There was an error opening this document. Access denied.

Wednesday, February 29th, 2012

Adobe Reader X launches and gives the following error message:

There was an error opening this document. Access denied.

At first I tried disabling “Enable Enhanced Security” under “Preferences > Security” but that didn’t work, after further investigation I found out that it’s to do with Adobe Reader X’s new Protected Sandbox Mode, the following fix/solution seems to work (at least for me):
1.Open up Adobe Reader X
2.On the Toolbar Menu go to Edit > Preferences
3.Go to the general tab under Categories.
4.Untick “Enable Protected Mode at Startup”
5.If asked if sure, click Yes and then Ok.

Tags: Access Denied, Adobe, outlook, Reader, X
Posted in Error Messages, Software | No Comments »

Symantec Backup Exec Active Directory Recovery Agent is not installed

Thursday, September 30th, 2010

Ever message:

One or more Microsoft Exchange databases were backed up but the Symantec Backup Exec Active Directory Recovery Agent is not installed. Symantec recommends that you install and use the Active Directory Recovery Agent to better manage your Microsoft Exchange data.

Resolution:

Symantec backup exec 2010 does not automatically install active directory recovery agent. You must buy a new license to have this feature.

Tags: 2003, 2008, agent, configure, Server, Server2008, service, Symantec, Windows
Posted in BackupExec, Error Messages | No Comments »

Symantec Endpoint Protection disk full error

Wednesday, September 22nd, 2010

Symantec Endpoint Protection disk full error

SYMPTOMS

The Server Hard Drive has no free space suddenly, and system is not functioning correctly

CAUSE

Virus definitions are corrupted

Resolution

Taken from Symantec Website http://www.symantec.com/business/support/index?page=content&id=TECH102927&locale=en_US

WARNING: Do not clear the VirusDefs folder if LiveUpdate Administrator (LUA) 2.1 is installed. This will cause LUA to report that engine updates are corrupt until the next set of engine updates is released.

To solve this issue, follow these steps:

Stop the Symantec Management Client service by following these directions:
Go to Start > Run
Type smc –stop
Click OK.

Stop the Symantec Endpoint Protection service in services by following these directions:
Go to Start > Run
Type services.msc
Right-click on Symantec Endpoint Protection service and select Stop.

Navigate to :\Program Files\Common Files\Symantec Shared\Virusdefs
Delete any numbered folders
Delete all files and folders with a “.tmp” extension

Install a new set of definitions manually using the Intelligent Updater (as explained in How to update definitions for Symantec Endpoint Protection 11.0 using the Intelligent Updater)
Restart the Symantec Endpoint Protection Service in services
Restart the Symantec Management Client service
Go to Start > Run
Type smc –start
Click OK

For issue like this please don’t hesitate to call Avanti Networks at 508-634-4335, or checkout our main website at  avantinetworks.com. 

We provide computer repair services and business network services from Worcester to Boston.

Tags: 2003, 2008, antivirus, corrupt, disk, Endpoint, error, full, registry, security, Server2008, Symantec, Windows
Posted in Antivirus, Error Messages, Server 2003, Server 2008 | No Comments »