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Office 365 How to check items in quarantine in Exchange Admin Center and release good emails.

Posted on February 2, 2021

Office 365 How to check items in Quarantine in Exchange Admin Center and release good emails

1 Log into Admin portal at https://portal.office365.com
2. Go to the Admin Center

Office 365 Enter Admin Centers
Office 365 Enter Admin Centers

3. Click on Show All to open up all of the Admin Centers

Office 365 Show Admin Centers
Office 365 Show Admin Centers

4. Click on Admin Center

Office 365 Exchange Admin Center
Office 365 Exchange Admin Center

5. Click on Protection and then Quarantine Tab

Office 365 Enter Quarantine
Office 365 Enter Quarantine

6.  From here you can View, Search and Release emails that are a false positive

Office 365 Quarantine Options
Office 365 Quarantine Options

7.  In this example we clicked search a box pops up, and we enter the whole subject in the Subject box in this case we enter “ Active offers” and then click ok to see results.

office365 Exchange search quarantine
office365 Exchange search quarantine

8. Results pop up, and at this point you can choose one or more emails and release them if you want to.

office365 Quarantine Search Results
office365 Quarantine Search Results

 

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